Shipping Terms

The products for which the order is accepted by the seller are delivered to the address indicated by the Purchaser in the purchase order, on average within 2 or 3 days of confirmation of the sale and in any event within thirty days as from the day after that when the Purchaser forwarded the order.
All the orders are shipped via the courier DHL. Delivery takes place within three business days by way of approximation. The delivery times are approximate, therefore they are not binding for Gabriela Rigamonti Jewels-Online Boutique in any way and may vary in consideration of the order made (for example unavailability of the product) or for other reasons dependent on the Company appointed to ship the order.
Orders made on Saturdays and/or Sundays and/or on holidays shall be processed as from the first following business day.
Shipment costs are payable by ETERN.IT srl
The Purchasers can receive information on the status of their order by contacting the number +390444914591 during the following business hours: Monday 3.00 p.m. to 6.00 p.m., Tuesday to Friday 10.00 a.m. to 6.00 p.m. or sending an e-mail to the address sales@gabrielarigamonti.it writing their name, surname and order number indicated in the confirmation e-mail received. Each delivery is considered completed at the time when the carrier makes the products available to the Purchaser. It is the Purchaser’s responsibility to check the products at the time of delivery and possibly raise the reservations and complaints which appear to be justified, including the possibility of refusing the package if this has been opened or presents evident signs of deterioration. The reservations and the complaints must be addressed to ETERN.IT srl sent by registered letter with advice of receipt or via e-mail to the addresses indicated in Article 1.
The orders are sent by ETERN.IT srl between Tuesday and Friday during the following hours 10.00 a.m. – 1.00 p.m.. Orders made on Saturdays and/or Sundays and/or on holidays shall be processed as from the first following business day. We wish to remind our new Customers that ETERN.IT srl reserves itself the possibility to request Banca Popolare di Vicenza to contact the Customer’s bank so as to gain approval of the payment flow, so steps can be taken to proceed with the shipment. This check could cause some delay to the shipment of the first order.
At the time of arrival of the goods, the Customers are obliged to carefully inspect the integrity of the package before signing as proof of delivery of the shipment. ETERN.IT srl products are carefully packaged. If for any reason, the package has been tampered with, the Customers must sign the receipt with reservation, or refuse the delivery. In the event that the delivery is accepted by means of an unauthorised signature or there is proof of tampering with the package, the Customers must immediately report the event contacting the number +39 0444914591 or writing an e-mail to the address sales@gabrielarigamonti.it. If for any reason the shipment is not delivered successfully to the address provided by the Customer in the sales agreement, the package will be kept by DHL who will await new agreements for delivery the next day. On the third failed attempt to deliver, the package will be returned to the sender.
The Customers who make an order establish a sales agreement with ETERN.IT srl. and therefore undertake to accept the delivery of their package. If for any reason the Customer refuses the delivery of the shipment or requests that it be returned to the sender, any shipment costs charged to ETERN.IT srl are deducted from any purchase voucher or from the reimbursement of the payment previously made.
Our shipments are insured free-of-charge against theft or accidental damage. Once the shipment reaches its destination, the insurance policy is understood to be terminated.
If you have any questions or require assistance, you can call the number +39 0444914591 during the following business hours: Monday 3.00 p.m. to 6.00 p.m., Tuesday to Friday 10.00 a.m. to 6.00 p.m. or you can send an e-mail to the address sales@gabrielarigamonti.it.
Once confirmed and executed, the orders of articles already available cannot be changed.
Orders made separately are sent separately.